Terms & Conditions

Smart e-Mart – Sneakers & Shoes

Welcome to Smart e-Mart! By visiting our website, Facebook page, or placing an order with us, you agree to the following Terms & Conditions.

1. Product Information

We make every effort to display accurate product images, descriptions, sizes, colours, and prices.

Actual product colours may vary slightly due to lighting, photography, and screen settings.

Customers are advised to check product details and size information carefully before placing an order.

2. Pricing and Payment

All product prices are listed in Bangladeshi Taka (BDT), unless otherwise stated.
Delivery charges will be communicated before order confirmation.
Cash on Delivery (COD) may be available in selected areas.
Advance payment may be required for certain orders or special delivery arrangements.
We reserve the right to correct pricing errors or update prices when necessary.

3. Order Confirmation

Orders are subject to stock availability and confirmation by our customer service team.

Customers must provide accurate names, phone numbers, delivery addresses, and product size details.

We reserve the right to cancel orders in cases of incorrect information, stock shortages, suspected fraud, or other reasonable circumstances.

4. Delivery Policy

Delivery time may vary depending on the delivery location, courier service, weather, and other circumstances.

Customers must provide a complete and accurate delivery address.

Any applicable delivery charges will be communicated before dispatch.

5. Size Exchange Policy

Size exchange requests must be submitted within 3 days of receiving the product.
Products must be unused, unworn, and in their original condition.
Original packaging, tags, and accessories must be included.
Exchanges are subject to stock availability.
Delivery charges for size exchanges may be payable by the customer, except where the exchange is required due to our error or a defective product.

6. Return and Refund Policy

Customers must contact our customer service team within 3 days of receiving an order to request a return or refund.

Returns may be accepted for defective, damaged, incorrect, or otherwise eligible products.

Refunds will be processed through an agreed payment method after the returned product has been inspected and the request approved.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide your order number and clear photos or videos showing the issue.

We will review the complaint and arrange an appropriate solution, such as a replacement, exchange, or refund.

8. Product Authenticity and Quality

Product descriptions will specify the relevant brand, material, quality, and other details to the best of our knowledge.

We do not claim that a product is original, genuine, or officially branded unless that claim is accurate and can be substantiated.

9. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may not be possible; the applicable return policy will apply.

10. Customer Responsibilities

Customers must provide truthful and complete order information.

Customers should verify their shoe size, product details, delivery address, and contact number before confirming an order.

Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases, subject to applicable law.

11. Privacy Policy

Customer information will be handled in accordance with our Privacy Policy.

We do not sell customers’ personal information to third parties. Information may be shared with delivery partners and service providers when necessary to fulfill an order or as required by law.

12. Promotions and Discounts

Promotional offers, discount codes, and special deals are subject to their stated terms, validity periods, and stock availability.

Offers cannot be combined unless explicitly permitted.

We reserve the right to modify or withdraw promotional offers where reasonably necessary and legally permitted.

13. Limitation of Liability

We will make reasonable efforts to provide reliable products and services.

To the extent permitted by applicable law, Smart e-Mart will not be liable for delays or service interruptions caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes liability or consumer rights that cannot legally be excluded.

14. Changes to These Terms

Smart e-Mart reserves the right to update these Terms & Conditions when necessary. Updated terms will be published on our website.

15. General Rights and Modifications

Smart e-Mart reserves the right to make reasonable changes to its website content, policies, marketing materials, customer communication, and business operations when necessary, subject to applicable laws and consumer rights.