Returns & Refunds Policy

Smart e-Mart – Sneakers & Shoes

At Smart e-Mart, customer satisfaction is important to us. We aim to provide quality sneakers and shoes with a smooth shopping experience. Please read our Returns & Refunds Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 3 days of receiving the product.

Returns may be accepted in the following situations:

  • The product arrives damaged.
  • The product has a manufacturing defect.
  • The wrong product, size, or item was delivered.
  • The product does not match the confirmed order details.
  • Other cases eligible under applicable consumer protection laws.

2. Return Conditions

To qualify for a return:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • Original packaging, tags, and accessories must be included where applicable.
  • Proof of purchase or order details must be provided.

Products showing signs of use, washing, damage caused by the customer, or missing original packaging may not qualify, except where applicable law provides otherwise.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos or videos of the product.
  • A short explanation of the issue.

Our team will review your complaint and provide an appropriate solution.

4. Refund Policy

If your return request is approved, a refund may be issued through an agreed payment method.

Refunds will be processed after the returned product has been inspected and approved.

The time required to receive a refund may vary depending on the payment provider or financial institution.

5. Delivery Charges

Delivery charges may be non-refundable where permitted by applicable law.

If a return or exchange is required due to our mistake or a defective product, Smart e-Mart will take responsibility for the applicable delivery arrangements.

6. Non-Returnable Products

Products that are used, worn, washed, or damaged by the customer may not be eligible for return, subject to applicable law.

Special sale or clearance products may have specific return conditions, which will be communicated before purchase.

7. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return policy will apply.

8. How to Request a Return or Refund

To request a return or refund, contact our customer service team through WhatsApp.

Please provide your order number and explain the reason for your request.

WhatsApp: +880 1775-837083

9. Policy Updates

Smart e-Mart reserves the right to update or modify this policy when necessary. Updated information will be published on this page.

Nothing in this policy limits any mandatory consumer rights under applicable law.

10. Contact Information

Business Name: Smart e-Mart
WhatsApp: +880 1775-837083
Website: https://smartemartbd.com/

Last Updated: October 29, 2026

Thank you for shopping with Smart e-Mart!